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Complaints

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If you are unhappy with any aspect of the service you receive at Halfords Autocentres, please contact our Customer Service department using the details found here: Contact Us. Customer Services are available Monday to Friday, 8:30am until 5:30pm.

If we have exhausted our internal complaints handling procedure and we inform you in writing that we cannot settle your complaint, you have the option of referring your complaint to an Alternative Dispute Resolution ("ADR") provider to deal with the same. Halfords Autocentres is a member of the Retail Motor Industry Federation which offers a dispute resolution service. Full details can be found at www.nationalconciliationservice.co.uk. Alternatively, you can refer the complaint to the EU Commission's Online Dispute Resolution (ODR) Platform at www.odreurope.com. Please note that Halfords Autocentres is not obliged to participate in ADR.