I fitted my winter tyres in October at Halfords. I was adviced to choose the best brand at the minimal price. The tyres were perfectly fitted, balanced and nitrogen inflated at a very reasonable price. A few days ago I replaced my winter tyres with my previous summer tyres . Again a very good experience. Kindness, professionalism, effectiveness at half the cost of the competitors. Excellent service indeed!
Had my vehicle MOT'd at Halfords Autocentre and the price was very good along with good customer service.
First class service from the Longwell Green team. Always a pleasure to take our cars to these guys.
Booked a last minute mot, I dropped my car off and they were running exactly to time, they got a part in for my car on the same day and fixed a brake problem which had caused it to fail. Very friendly staff
I was really impressed! Everything was handled smoothly and without any hassle. Nothing was too much trouble for the staff and they made me feel as though I was important to them. 10/10!!
I'd had a puncture in the morning and needed to have a tyre replaced. As the tread on my tyres was worn, l decide to have a full set of new tyres. I phoned my local Halfords Autocentre and was pleased to learn that they could fit me in that afternoon. I was given a range of tyres available and prices to match. Having made my choice, l was given a time to come in and duly complied. There was a delay due to the level of work already booked in. However, the wait was not too long and the desk staff were very welcoming. I was offered a drink while l waited. The tyres were fitted, l paid the amount agreed and everything was fine. Still is. Great service and nice people.
very good experience overall, the guys knew what they were doing and phoned me a couple of times for instructions. would certainly recommend them.
Polite, professional approach when answering my phone call, booked my car in on a date to suit me and carried out the work in a timely manner - well played guys
quick efficient service. Brilliant customer service and quality of work
I never feel awkward going into this garage the staff are helpful, honest and and I feel I can trust them.
Easy to book, very friendly & helpful.
Michael john Bennett
The employee remembered me from the day before, called me to give me a quote as they said they would and they were very honest and professional.
Mrs S Derrick
I have always found Halfords to be very reliable and professional as they were this time with my full service. They always alert me if there is anything which requires extra expense and I have confidence that this is done in my interest rather than theirs.
Over the last week I've used the Longwell Green branch of Halfords Autocentres on two occasions, and on both visits the service provided by the team has been first rate. Both of the issues with my car were diagnosed and resolved in a prompt manner. I'll definitely be using this branch again based upon recent experience.
Very friendly staff, fast service whilst still providing a professional job. However, I had 3 advisorys on my MOT and it would of been nice if they had explained to me what they meant as they describe parts that are not even fitted to my car? I would still recommend to a friend. 4.5 stars out of 5.
Essentially a really good experience, the job (tyres) was done well. Would have been five stars but the guy then tells me he's topped my oil up?! With what grade oil exactly? My car's oil level is notoriously difficult to read - was he sure it needed it? I'd have been furious to be honest if it wasn't for the fact I will service my car in the next few weeks. Simple fix though - next time just ask. I'm sure plenty of people will appreciate an oil top up but some really, really won't. They'll likely be grateful to be told but will want to go home and top up with their own oil.
Efficient and value for money. Staff are always polite. They even topped up my oil!!!
Had my vw beetle mot ed and serviced on Tuesday x good service friendly staff car passed frist time x would recommend x
Professional and genuine would recommend and use again
Talked about the problems, kept in contact & efficient.
Friendly staff worked fast and professionally would definitely recommend always use garage at Long well Green Bristol for my car and motorhome no complaints
I was expecting more of a chain approach towards client or some unexpected charges on my invoice, based on previous chain experience, but nothing like that. MOT passed on first go with acceptable (known) issues which later on where fixed on my request. Got quote from few garages and happy to say H gave me the best price. Very happy customer!
My original service dealer whom I had used for more years than I can remember shut up shop and retired, this left me with a problem as to where to have my car serviced. I thought that I would try Halfords just to see what the bigger service places were like and thought that If I was not pleased with the service then it would be the first and the last time that I would go there. The job was carried out to my complete satisfaction, my car had a major service and MOT and I could not find fault with the work carried out. The customer service was friendly and the atmosphere overall was of a well organized company that knew what they were doing, I will be going back there again when the time comes.
Always go to halfords for any work done as it is always what you expect, no hidden suprises, and always costs reasonable amount that you would expect for the work. They always fix any issues from your mot the same day too. Communication could be slightly improved, was waiting to hear my mot outcome and no one called so I had to call up after two hours. But the guy on the desk was so friendly couldn't be mad! Did feel the mechanic may have taken longer doing the work so he didn't have to do anything else for the day, but that's life! Overall fab service and will continue to use.
I have used, their service quet few times, went for Mot couple of years in the row, they never push fot expensive repairs and no feeling that they want to fail you. Did tyre mount and wheel alignment and they did very good job, better than britaniatyres which got worse.
Charges were not the cheapest on offer from local garages, but from booking in to collection the service was very good. Quotes given were honoured with no 'hidden' extras, work undertaken was of a good standard and to the timetable given.
Easy online booking and payment. Prompt, courteous and friendly staff. Clean and tidy reception area. Only improvement would be to install a customer drinks machine to help those minutes tick by while you wait.
Mr R Joseph
I had an oil leak in my car which I was worried about but I was delighted when I called the longwell green branch where I always have my car serviced etc and they told me to bring it straight in after work and they would take a look , I was then advised and shown on the car it was an oil pressure switch , they then advised that I could bring in the next day after work to fit it and clean all the oil off the engine , it was fixed as arranged. Chris the manager is very aimeable and always delivers, anyone can see he works very hard and is so conscientious about client expectations and their needs . I like this branch very much they are very reliable and helpful.
Quick and thorough
Excellent service and very efficient. The reception staff were very polite and efficient.
I was a little disappointed when my car failed it's MOT on several issues but the team dealt with each problem correctly, professionally and quickly. Communication was first-class, work was completed swiftly and at a good price, and I am content that my car is now safe.
As a female, I can get really nervous about taking my car to the mechanics as I have been ripped off in the past, so I went to Halfords as they are such a large company I thought they'd be more likely to be legit. I'm really glad I did - the staff at the front desk were lovely, the mechanic who worked on my car came out and explained what it needed, and I left feeling really confident that everything they did was actually necessary. They were so good keeping me informed of how long the work would take (which was longer than we had thought but that's because a part had to be replaced), I'll be going back to them from now on.
I booked a Mot and service on line at my local halfords centre.The time allocated was 8.30am i arrived at 8.30 to be told that the time my car was booked for was 11am.If i new this i would have not arrived so early
Car was dealt with quickly & efficiently.
Booked in my car for MOT and I had great service and help.
A very pleasant experience with timely and excellent service.
Arrived 30 minutes early for my appointment (which was quick and easy to book online), car was checked over straight away and the MOT carried out, allowing me to pick my car up half an hour earlier than expected. Will definitely be using Halfords again.
overall service was good although noticed the next morning that my car bonnet had not been closed properly
Easy to book. Just drop and pick my car. No hassle!!
it was so good, made to feel welcome, very polite and the best part nothing was to much trouble. Well done and due to your proffesional attitude I will be spreading your name round to many other potential customers. One small thing perhaps a coffee machine should be installed.
Had travelled from Colchester to Bristol to spend a few days with family. There was a noise coming from the lower point of the engine. It was late Saturday evening 13th Feb but the manager very kindly put the car up on the ramp and had a quick look. He diagnosed the problem as a faulty auxiliary belt frayed. He booked the car in the following Tuesday morning to suit me and completed the job in no time. His diagnosis was spot on and so was their customer service. I left as a very happy customer, Thank you to Kevin the Manager a job well done. Kind Regards Mr Woodberry.
Had an interim service and an oil seal replaced.which was done very efficiently and at a very reasonable price. But since things aren't quite the same. I now have day driving lights which I didn't have before! The dashboard display has also changed but I can put that back. Most annoying however is the drive position. I know the car was road tested before I picked it up and I assume that this was for a few miles at the most. So is it really necessary for the drivers seat to be lowered and the back adjusted and the steering wheel to be pulled out to its maximum and lowered to its maximum? It took me ages to convince my wife that it was the same car!!
My car was booked in for it's MOT and service - I was able to drop it in at 8am with no trouble at all and received a call before lunchtime advising me of the work to be done and the cost. My car was ready for collection by mid afternoon and I was given a quote for some further work to be done - brilliant customer service from a very trustworthy company - I will not hesitate to use them again.
Friendly approachable staff. Quick and easy to use service.
Perfect, no issues.
Staff very friendly, 5 star service
I asked specifically for my car to come in late on a Monday for the MOT to be done Tuesday to be picked up later that evening and it was no hassle. During the MOT I was called with regards to some advisories (tyres) whether or not to sort it, I said sure and they offered different priced ones plenty of information given. Affordable, efficient and will go there again next year. 5\5 M
I attended at the appointed time MOT carried out on time staff very good no problems I will return in near future for wheel balancing
Had a mot which ran very smoothly what I was particularly happy with was that I had a defective bulb which was replaced free of charge which makes me think that I will be booking my next service through this garage.
very good service
Was really impressed with the service I received at Halfords Autocentre. My car went in on time for its MOT, and it was ready at the time they quoted for pick up. They flagged up that one of my wheels had a nail in it, (which when checked later by my regular garage, they couldn't find anything - however they believed it to be a stone etc - a genuine mistake to make) however I was really impressed that they didn't try to sell me a new tyre - no hard sale at all. I recommended them to family member who has now booked his car in for an MOT there too! Would recommend, was easy to book, a good price and I received a good service when there.
Very good service, helpful staff, good price, very happy first time customer, will definately use again and will R recommend to others.
Excellent service, very friendly staff. Had a call to notify me of completed mot and full service. All was ready when I arrived and was told of a few recommendations to be on look out for etc Can not recommend highly enough. Thank you
Kevin, who served me was both professional and friendly. I told him when I booked in that we were going away for the weekend. When I picked my car up and left he wished us a good weekend away. I said to my wife that this is how service was years ago. Kevin is a great person and an ambassador for your Company.The work on my car was also good and at a competitive price. I will be back.
Very efficient getting car booked in at short notice. Work on car finished the same day and returned to a satisfied customer.
Great viewing area. Car treated with care whilst working ang frequent update on progress.
3rd time I've used Halfords for an MOT, each time I've received an honest appraisal of the work required and a good price.
A good experience. I was talked through the reason that my car failed and offered excellent explanations. I felt happy with the knowledge of staff. I was offered a good break-down of the repairs needed which were then quickly carried out.
Just a little picky in my opinion in finding faults on the MOT even when in my opinion were not really faults . However the staff were polite and obliging.
Quick affordable repair not just brakes tyres and exhaust but have had other work done aswell. Top class service as always.
very good service i will be back
The staff extremely helpful and polite and had my car back the same day which I wasn't expecting good on you longwell green Bristol u should be impressed with the service you give
First time user of Halfords and from booking online to dropping off car was plane sailing. Easy to use website, competitive price for MOT.Cheerful friendly staff in the local branch. Will def be using again and recommend to others
I'm definitely going to go back to halfords again they were so helpful professional and honest.there was no hidden extras not like some places that i've been to before, i've got a few things to do on my motor so i will be going back
Book my Daughters Clio to the Longwell Green branch for a Major £250 service and MOT. Booked on line Saturday as they encourage for Sunday 26th October and paid my money. Had a phone call 10 minutes later from the garage saying they would not have any qualified MOT tester working that day and it would have to be cancelled. I asked why the computer would allow me to book if the service was not available? was told it was a glitch. I asked for a refund but was told i would have to ring head office on the Monday as they were not authorised to do it. Had i known this at the time i would have booked elsewhere but they already had my money. Anyway after saying i was not happy the gent on the phone started making sarcastic remarks saying "Fine i'll tell my MOT tester he cannot have any time off and call him in on his day off to do your car". I said not to worry and just do the service on the Sunday and the MOT another time but he was having none of it so thought he would make me feel more guilty by insisting to cancel his testers holiday and have him in just for my MOT. Anyway MOT failed on rear springs which i had replaced, that was fair enough. 2 days after the service the car would squeal when started, sounding just like the fan belt slipping. I took it back the following weekend after booking it in. They had it for a couple of hours and rang me to say the Cambelt and Water pump would need replacing as well as the Fan belt being worn as the noise was the Cam belt tensioner being loose? I know very little about cars but surely that would have been picked up on a major service, especially as it included dozens of checks of the car and engine. Overall a mixed view. I don't get much luck picking good garages and thought Halfords would be a safe choice. Maybe just a one off but it does have you doubting what else might have been missed or forgotten on the service. Steve
I received good service at Halfords, Longwell Green. I didn't have to wait too long and they had the tyres I wanted at a reasonable price.
No problems, hassle free polite and friendly service and all works complete on time as outlined at the start. I would put my car in again next year!!!!
friendly efficient service.
M G Tancock
Great service, see you again soon.
I would recommend as brilliant service and very easy to deal with.
Confident knowlegable staff, Clean modern establishment. Competitive prices. Somewhere I would definetly recommend to friends, and already have done so.
I booked my MOT and service online which was quick and easy to use. My car failed its MOT and had to stay in until the afternoon to have a part fitted. I had just been on a night shift and was exhausted. The team where extremely friendly, someone drove me home so I could get some sleep and they offered to pick me up. When my car was fixed they explained exactly what the issue had been. They were very informative and had exeeded my expectations.
Ms McCormack Miguel
Good I have taken my car to halfords for a number of years for service and mot
The staff were very friendly and gave great advice. The repair to my car was completed earlier than expected and the price was very reasonable. My MOT was completed within the alloted time. Overall a very good experience, I will be going to Halfords for all my future repairs and services.
car was serviced well but dirty hand prints left on bonnet and wheels
Only see them once a year at MOT time and that suits me and them.
i booked online very easily, then when i turned up for my appointment i was greeted with hello you must be mrs francombe with the polo. It was a very nice touch. They kept me up to date with exactly what was happening all the way along. I would not go anywhere else.
Had an Mot failure as my 4 year old Ford doesn't do many miles and the tyres we cracking on the sides. The quote for 4 tyres ended up at £397.92. This comprised of £86.50 per tyre plus £2 for disposal, plus 1.99 for a valve, plus 7.99 for balancing and even £2 for filling it with air. Bloody ridiculous. Got 4 tyres fitted complete with no ad dons for £171.80 with Ablefit. So that's what I did, then drove it back for a free retest. Simples !!!! As I said, for basic stuff, ignoring the ad dons ok. With the add ons, over to you.
Your receptionist was abrupt...did not smile and a please and thank you would no go amiss.
Went in to the store and Kevin was really helpful as gave me all the details and the quote. The service was done within the time they told me and all seems great
Excellent MOT service from Halfords LWG. Booked over the phone and done in about 30 mins within the booked time slot.