This is the second time I have been. You are given an appointment which seems to have no meaning as the task which takes 30 to 45 minutes elsewhere takes 1.5hours there.
★ ★ ★ ★ ★
When I took my car for a oil and filter change, the fitter was unable to remove the plastic housing, I was involved in discussions re solution and we established it would need a new plastic housing. Reception obtained one from a local ford dealer and sent one of their fitters to pick up. What a pig of a job to remove there were various parts of the engine to dismantle for access with a big pair of filter wrenches,but he did it After all this messing about the Oil and filter change happened and car re assembled job done. This was a poor engineered design from Ford.