I went in for a clutch repair, had a few quotes and halfords came in very reasonably, and came with a warranty which others didn't. I also asked for my brakes to be checked after VW advised they needed doing. Halfords were very honest and said they had months left.
Very easy to book and pay for. Only negative being that i should have also receoved a "free" safety check as part of the service, however they said they didn't have time for it.
Took my 04 Corsa in for an MOT, having been generally unimpressed with both independent and dealership garages in the past. The level of customer service/contact exceeded my expectations and the manager (Emma) kept me updated through both a problem with some of their equipment and ongoing about how the car was doing (it passed!). Will definitely be going back!
Quick, friendly and professional. Great job
Made me feel comfortable and that I was being given honest advice. I never felt as if I'd been ripped off and I have recommended them to my friends and family and will definitely be using them again
Arrived early and was dealt with promptly by a Receptionist called Emma who was very good, friendly and chatty, apologised for the heating being on because she had the flu,waited in reception for half an hour then had a walk and returned, car finished, told it had failed the MOT (not surprised) but I think some of the recommendations are a bit "questionable"- what's a "pan-rod"? and I`ve never owned a car which has an oil leak, the workshop was untidy and could do with a decent clean up and a lick of paint, also mechanics in filthy overalls should be stopped from entering the reception, and turn the radio down. Get well soon Emma.
An excellent experience, staff were polite, helpful and made me feel welcome. We talked through matters with my car together and came to a mutual agreement.
I booked MOT on line as half price offer. Took car to halfords garage. Good service. They phoned me when car was ready. Would recommend this garage.
Very impressed as I wasn't booked in and they replaced my clutch the same day.
From booking my MOT to collecting my car afterwards, the experience was pleasant and the staff could not have been more polite or helpful.
Excellent service thank you...would recommend to friends and work colleagues.
Halfords reminded me by phone of MOT renewal and booked me in for very competitive price. Staff are polite and helpful,offering advice and product information.
very polite and and hassle free booking but took quite a while longer than informed to repair suspension rod was supposed to be ready friday before 5pm and wasn't repaired until 12 on the saturday ,seemed expensive but work is satisfactory and car feels better
In the two years I have been using Halfords I have never once not been completely satisfied with the work they carry out. The are always welcoming and complete any works in the shortest time possible. Would always recommend them.
I've been to halford Kettering for and MOT, appointment was accurate as the finishing time, the little fault failed my MOT, has been reported to me, and fixed by the team and MOT passed, the price including the repair was cheaper than a MOT itself in most a the place in Kettering, I was so happy I brought a second car same day just for a suspension check, and it was free, can't ask for better, thankyou to all ?
I have usually used my car model dealerships when servicing my vehicles. When purchasing my Lexus I had a problem on the first day and the dealership in London directed me to my local Halfords. The mechanics were extremely helpful and explained very clearly. I have used their service a few times in the last 8 months. The service for my MOT was very painless and without anxiety due to reassurance that my car was with knowledgeable experts. Would definitely recommended this garage.
Feel confident with the service I get
Decent service for winter prep with benefits of windscreen treatment for cheap price.
I put my car in the garage in kettering to get mot and safety checks, the mot failed and they notified me of the problem and reassured me this would be looked at and fixed and a couple of hours later they did what they said the price was cheap which was brilliant and was about to drive it away within a few hours.i would recommend them to anyone good team of people working there.
Happy to be able to book online at great price and I will have to be able to be in good hand's
Second year of using Halfords I think in my opinion was a good move to try and be satisfied x
Booked online evening before and got MOT done first thing in the morning. Good service.
Good Service and Value for Money
Paul the Manager was really helpful and assisted me really well. Being female and only viewing car maintenance as an unnecessary chore, he instilled confidence and I shall certainly return to Halfords.
Great service, pleasant helpful staff thanks.
I missed my initial slot for MOT but John was only to happy to re-book my test for te following day. Perfect experience
A quick and easy way to get an MOT done. The staff are friendly and called me at various stages to keep me informed for something ad simple as an MOT. I have used my local Halfords AutoCentre a few times now and Not a bad word to say about it. Thanks!
Great customer service, great price, very happy with the whole service.
I found Halfords very helpful nothing was any trouble, they were true to there word . The service I received was first class, I would not hesitate to recommend Halfords to my friends very friendly bunch.
A friendly and knowledgeable experience with the engineers and manager willing to go the extra mile to help. Well informed throughout the process .
I call my car suzyQ...a Suzuki of course....getting on in years, 14 now. It was great not to be ripped off, as I would have been if I had taken her to the main dealer. She has been well looked after by Luke and Paul and after her full service and "decoking" runs like a breath of fresh air. Also sorted out the cable to the fuel cap as it wouldn't release the flap and advised me that the rad cap had perished, so I bought one. Looking forward to continued 5* performance in 2015. Thank you.
Good front desk service, work always done on time, and very helpful if any problems, with ideas to solve them without spending too much. I'm a regular customer as a result.
As a female driver I found some garages can make you feel patronised, the manager in Halfords Kettering is brilliant, my car needed a tyre following the fantastic 'free check service' they never tell you need unnecessary work which is very reassuring as I have had horrendous bills in the past... Halfords is great value for money, you drive away with total confidence that the work has been carried out to a great standard.
very helpful in all aspects
MOT delivered on time and with a smile!
What's not to like. Gave me some advisories - let me make my own decision on what to do. I take my car here every year. Just one little thing - this year a headlight needed adjusting to make it slightly higher. £12 seemed rather excessive for just tightening some screws.
I have always been given polite, informed and helpful service from the Kettering centre.
No messing about dropped the clear off at the time stated the mot was completed in the time I was told .brilliant customer service .
It's always daunting using a garage for the first time but when I went to the Kettering Halfords I felt immediately at ease and like I would be in good hands. Paul the manager was very thorough and informative and I would have no qualms about recommending them.
I had pre booked on-line for a MOT. When I arrived there was adequate parking available. I was greeted and welcomed by a friendly and informative employee who dealt with me effectively and quickly. The MOT started at the time booked and completed within the advertised time scale. There was adequate seating for me to wait. On completion of the MOT the customer service guy explained any issues and provided me with a quotation for the works. But I felt under no pressure to accept, indeed I went away to think about it as the work was needed to pass the MOT. Great Value for Money.
The online booking system works really well and staff very friendly. However, I have a nagging feeling if all the work (track rod end etc..) was really necessary (for the MOT). Did seriously consider taking the car to another garage just to see if they came to the same conclusion but did not in the end due to time pressure. Next year will definitely go to another garage.
£29.95 for the MOT. Cheapest i could find locally.
Recently had an MOT which failed, I was kept completely informed before any work was done, detailed information on the problems that were found, customer service was friendly. Only niggle was that the work took longer than I was initially told. Overall, very happy with the service.
BOOKING IN EASY MOT ON TIME - NECESSARY REQUIREMENTS CARRIED OUT IMMEDIATELY - DID NOT HAVE TO HANG AROUND HAVE USED BEFORE - WILL DEFINITELY USE AGAIN
Just had a major service at my local Halfords Autocentre in Kettering, Northamptonshire on my Jaguar XK8. I then drove up to the Lake District for a few days then across country to Darlington and finally retuned home after about 500 miles trip. No doubt the service improved overall performance since fuel consumption normally averaged around 24 mpg but since has achieved over 30 mpg.The service was carried out efficiently having taken the car in at 8:30 am and got it back just after 3:00 pm and this included replacing brake pads. All first class!
Excellent service, good advice on choices, let me know if a chosen option was not available, and provided alternative
My husband was very pleased with the work done, but when I dropped the car off in the morning the man at the counter was very rude , he also said we need to pay another £20 for oil which I said had been paid for online but he said it wasn't, which was later confirmed it was once he actually looked at the booking form it was a easy online process and work done was great but will not use halfords again due to the rudeness of the staff member at booking
The booking was simple, the price excellent, but I did not get a confirmation email, luckily I had made a note of date and time etc.
Booked my car in for retest at 2 pm today(27th of August ) after 2 hours of waiting for phone call and many cups of tea later in cafe's I decided to walk back to garage,what a shock I got when they had not even started on it! I had to sit for another 1 and a half hours for it to actually get done.I come to this garage every year and this is my first complaint ,the reason for the wait I was told they were very busy, I just wished I hadn't of had a 3 and a half hour wait to get brake pads and discs fitted.
Service was very quick and efficient and staff were very friendly. would recomment to anyone.
Tamsyn Alishia Poole
Great service by helpful staff!
I was disappointed I have to pay for half the price for a retest with in 10 days when others I take cars to don't charge! Wont recomend or use after this mot
Took my car in for an mot via the really easy online booking. My car failed its mot but the reasons were clearly explained to me, full breakdown of repair costs was given and they were able to carry out the repairs the next day.
I have used Halfords for many years and always found their services good and honest, you know what it?s going to cost with no hidden ?this looks a bit dodgy mate going to cost you xxx?. My cars are not new and privately owned so I like to know up front the full cost before committing, timings are always as stated hence no hesitation in using Halfords in the future.
They did exactly what they said and identified issues that should have been picked up on a recent MOT
I know nothing about cars, but the advice and explanation by the counter staff was really good.