Happy to use Halford's Autocentre again. They carried out the full air conditioning process quickly. They highlighted a defective part, checked if a replacement part was available and offered another appointment to carry out the repairs.
Halfords is not the place to take your classic car.
I went for an MOT, i didn't have to wait long to drop my car and everything was done in an efficient manner. The staff who served me were friendly as well.
Excellent staff attitude and very accommodating to my schedule. Very helpful in the MOT centre and in the store
I always feel that Halfords are thorough and helpful. Halfords always seem to be have cheap MOT deals which is great- I paid £29.95 which I think is reasonable. I never feel that they harass me to have unnecessary work carried out and are always very friendly at both the Barkers street and Garden Street branch. 10/10 service.
The team at Halfords Norwich were friendly, efficient and honest. They treated me and my two children very well. My only reason for 4 instead of 5 stars is that the car couldn't be fixed (and therefore passed) on the spot so I had to come back. Thank you otherwise - and I'll be back in a year!
Polite, quick, efficient service - Highly recommended. Tyres at competetive price. Appointment 10.30 - 11.30, arrived 10.45 and left at 11.20. Job done. Nice guys.
Good price for MOT, good service.
Excellent service, very helpful and friendly
Staff lovely & Excellent Customer Service - Brilliant Full Service & MOT Done. My only issue when trying to ring branch to see if car passed it's MOT all through the day the number was permanently engaged &could not follow up!
helpful and friendly service, no problems ....thanks
MOT booked easily on the phone on Friday for the following Monday. I delivered the car at arranged time and Halfords phoned me 90 minutes later to say that the job was done. No complaints, for this polite and efficient service. Thanks Halfords!
Polite friendly reception. Job completed on time. Usual (sadly - from all service stations) extras that were slightly unexpected. Overall a good experience.
2 new rear tyres, fast, friendly service...absolutely no problems.
Went in to get my car MOT ambers fixed, booked me in at relatively short notice with no issues and had fixed all the required issues in about half a day. Also managed to identify and resolve a concerning knocking from the front offside of my car at no extra cost. Brilliant customer service, very friendly and happy to help, would highly recommend, not as expensive as everyone makes them out to be either!
Many thanks for the efficient and professional way my problem was resolved at, what I considered to be a, reasonable price. Chris Forth
I have had such fantastic service from the Halfords Garage in Norwich. They are always so friendly and helpful. I don't know a huge amount about cars but they have always explained things to me really clearly, they have never made me get anything fixed before it needs doing. I think they are great value for money and I wouldn't think about going anywhere else now.
Half the price of the main dealer. Done in just over an hour and ready to collect. Easy to book online and choose your time slot to suit.
I have had my cars MOT tested at Halfords for several years . Phillip and his team are always welcoming and provide great service . Leave the car with them for about an hour , stroll round the block and get a fantastic bacon sandwich from a nearby cafe return and the car is ready to go . This is a large company but with the personal service of your local garage .
very helpful and friendly service. I was very pleased
Pleasant and efficient service. Possible alternatives for rectifying the problem were made, before incurring the cost of the repair.
My first time taking a car in for an MOT at Halfords and I have to say that the service was fantastic. Very friendly staff and done within the hour and at a great price. I will definitely go back next year
Friendly and knowledgeable staff. One minor issue with my car which was a blown bulb which they replaced free of charge. Online booking process was easy, and when an incident at work forced me to have to change the date I simply rang the centre and asked to change it and they did so without any "you need to ring customer services as you booked it online" nonsense. Will use again next time.
friendly well organised we found that the staff were really good at the job they did not try to sell you something you did not need will go back thank you
got an immediate appointment over phone. staff at reception friendly. And very reasonable charges compared to other tyre fitting services.
This is the second time I have used Halfords for servicing firstly on my Suzuki after finding that the dealer couldn't tell me what I would get for £350.00. My wifes car was serviced at Halfords this time excellent service. I would certainly recommend Halfords. Their full service itinerary out strips manufacturers recommended services every time. My Suzuki is booked in again this year.
Free brake check highlighted some problems which I went on to have rectified. Prompt service from Halfords.
Can't thought them very helpful and explain what you need to know I would highly recommend them
In general very polite and helpful, I would recommend Halfords, good job.
I arrived for my appointment 10minutes early, reported to reception and gave instructions as to what I needed, 3 New tyres and use the spare which had never been on the road, use one of the older tyres as the spare. This work was all carried out in about 1 hour. All personnel were very professional in their work and when discussing my requirements. A job well done thank you.
Fast and friendly service, highly recommend using Halfords!
Mr Ed Riley
The car brakes were renewed promptly and and at a good price, The LifeTime guarantee is a bonus.
Friendly and attentive service. Smooth and efficient experience.
could of done with a cup of tea while waiting otherwise no complaints
Have taken my car for service and MOT for 10 years to Halfords Norwich and they have always done a good repair and reports of car. I would like to say also that the manager Phil Morris has been very helpful and always has given an honest feedback.
The staff were friendly and professional. They couldn't help me as it turned out, but I was given a £0 charge receipt for looking at it, and a suggestion if what could be done. All in all I couldn't ask for more. Very recommended.
Was able to book my not and service in short notice and they managed to get in done in time for me to pick the car up in my lunch break. I was running 20 mins late due to roads, but that was still no problem!
Excellent service and observations advice given by the Norwich team.
Very nice staff, prompt checking in and follow up. Recommended.
Philip again offered a first class service - though there was a delay in the scheduled MOT. Halfords offered good value for money and I look forward to using them again. The on-line booking system was easy to use and a helpful addition to the experience.
I needed an emergency MOT and was able to book in within 24 hours - which was fantastic. There was flexibility in leaving my car well before my appointment time and I received clear updates about my car and what was needed. Very friendly service and I felt I was spoken to as a valued customer - not fobbed off or made to feel stupid because I have little knowledge about cars and the servicing of. I was also given great advice to my questions about future needs and accompanying literature. Will be coming to Halfords from now on for all servicing and MOTs.
The guys at Halfords were great. They got my tyre fitted in under 20 minutes and I was away again.
Good communication throughout the mission, i needed tyres brakes service MOT and some other wear and tear parts. all done very well with a great assurance
While doing the main service I booked my car in for, the mechanics looked out for things that might give trouble soon - such as nails in tyres & clapped-out windscreen wipers - and included an estimate to get them fixed. The car had a blown stop light bulb, which I had been meaning to fix for a fortnight, but it was spotted and replaced FoC. That's nice. I'll be back.
I was pleased that they were able to fix the MOT failure items (Rear coil springs) on the same day. Pleasant and friendly service
MOT & full service carried out with expected efficiency. However, the service office entrance has no ramp available for disabled customers, but staff were very helpful escorting me through the level service area to gain access to the office from the rear. Not ideal though. Perhaps this issue should be addressed ASP?
Had a full service and mot done on my Audi A4 Absolutely no issues, all done in my allocated time slot, and will be happy to use Halfords again, and take my partners car there.
Nice helpful staff, kept me informed, no nasty surprises in the bill.
We needed to get a Catloc catalytic converter security clamp (something to prevent the converter being stolen) fitted to our Fiat Ducato based motor home, called into Halfords Barker St Centre and booked it in as they are a Catloc approved fitting partner. Turned up on arranged day and it was fitted quickly and efficiently without any delay or hassle by the very helpful team at the Barker St Autocentre. Highly recommended..... ;-))
PHIL IS THE BEST!!! :D
very pleased in deed with the great customer experience i experienced
I have used Halfords many times and they have been OK, but this time my car went in with a perfectly working windscreen wiper, and no dents or scratches. They phoned me to say I needed my windscreen wiper changing but I knew it wasn't that bad and didn't want to pay the £35 they were quoting. When I got the car back, they had obviously been pulling the wiper about because I now get an enormous streak across my window and have had to replace my wipers (which I bought online for £14 a pair). Also when cleaning my car this weekend just after it had been into Halfords there is a really bad dent on the sill, which could only have been done by a jack or other equipment of some kind. There is also another bad scratch on the rear sill. Did they do this, well I can't prove they did but I know these problems weren't there before. Will I be using them again, probably not.
Can't get better service or helpful advice
The MOT was carried out in less than the hour quoted. Excellent service and easy online booking process. Price was good as well
Mr Peter Runagall
Very efficient and professional service. Affordable and quick.
I'm very satisfied. The staff was friendly. I just recommend them cheers
Simple good service and politeness goes a long way. Car went in after breakdown. My car was under warranty, the warranty company recommended Halfords. I booked it in, the AA took the car there. They were very professional, dealt directly with the warranty company and kept me informed. Car was ready 2 days later. Runs great all sorted. I had not thought of using them before but would certainly use them again. Good job.
Was really pleased that Halfords Autocentre at Barker Street in Norwich was able to repair our car at very short notice. Great service!
Despite it being a short notice booking, and the autocentre being very busy, they were very polite and helpful. Once the check was carried out on my car, the manager explained exactly what they had found and what options there were available. At no point did he try to push a Halfords service or try to make me have work carried out that wasn't required.
Mr Stephen Coombes
Got everything I wanted at the right time and costs with no hassle at all. There was even a guy called Graham like the advert!!! Lol
Booked it online 30 mins beforehand, no delays, and friendly staff. Great price too!
Both times I had work done I was on my way elsewhere; they had it done so you couldn't notice the difference, both times, by the time I returned! Friendly staff; would recommend if you want something done properly. :-)
I have full trust in the garage to do their best for my car quickly, efficiently and in terms of price. It's a convenient garage for me to get to, the staff are flexible and Phil is a top man.
Good service, Philip always on the ball... have used Halfords several times and to-date have not been disappointed.
Excellent service but the cost of replacement parts was too expensive.
Very happy with the service provided, can't fault the staff
Couldn't fault the service, excellent
Staff were very friendly and helpfull even though they very busy
I have been taken my cars to helfords in Norwich for years and have had a fantastic experience with them. I wouldn't take my cars anywhere else and if anyone ask me where to go, I always point them into the direction of that place.
First class service, great communications.
very friendly staff, tyres were fitted quickly and at the time I requested, excellent service
My car was worked on immediately and I was phoned to collect it several hours before I expected to hear from them. Very courteous members of staff.
the clutch had gone on my car, got my car to Halfords who are very busy but managed to have it fixed in a few days as it wasn't booked in, was quite expensive but then cars are and appreciate the work what goes into replacing clutch, had cheaper offer from Mr Clutch but then I always take my car to Halfords as I am always pleased with the work done, very friendly and helpful service would definitley recommend.
Prompt service, as required. Explanations as required were clear.
I had taken my car to another garage where they said they could find no fault ( cutting out when using low gears). I booked it into Halfords and they found the problem was no coolant in the engine. They refilled the coolant and the car is back to normal. Thank very much.
I took my car in to get a service at Norwich's Barker Street branch, and everyone there was really helpful, kind and speedy with servicing my car. The staff always made sure to smile and be extra-helper, and took care of all of the minor problems that arose with my car with professional and always made sure to keep me on the ball with regards to what was going on. Overall, it was a really wonderful experience!
Friendly staff and a great service, all for a great price. As long as the standards are maintained and the price is still reasonable I won't be going anywhere else .
Quick, very friendly, efficient and very helpful. This was my second MOT with Halfords Autocentre and I will likely be back next time. It was helpful to receive a call a few weeks prior to the appt to remind me that my MOT was due, offer me a good price and get it all booked in hassle free. Thanks you.
SERVICE WITH A SMILE HAPPY TO HELP AND ADVISE VERY PROPPED ON TIME TO COLLECT ALL IN ALL CAN NOT FAULT ANYTHING
Very good and easy to do...shame the car failed!
I've always been loath to use chain garages over the years, but was lured by a particularly good offer for something a couple of years ago, and have to say that certainly in the case of this Autocentre and the manager and staff there, I was quite wrong in being reticent. The pricing is generally very good and seriously competitive, and we have been very impressed by the quality of the work done, and the willingness of the staff to be helpful. As a family we have quite a few cars, some of which go to main dealer for servicing because they are of that age, but with our older cars this is far less important, so I just like to know that the servicing is to a good standard. This branch has never let me down, and actually a couple of years ago sorted a fault on my beloved 911's brakes, that would have cost a bomb at Porsche, and is still good to this day. I rate this place and the people that work there, and would definitely recommend their work to any of my friends and family.
Recently fitted a new clutch to my car brilliant customer service and a very reasonable price.
As always Philip and his crew treated me well even though they did fail my car. Going back to have work done even though it was dearer than other places. Thanks mark
Great service & price excellent never expected Halfords to be cheapest!!
Dropped car off for MOT, phoned about issues with car work carried out quickly... nothing to complain about! friendly staff!
Had pre booked and prepaid for MOT at a very reasonable cost. Dropped off at 10.00 as arranged got a call at 10.45 to say it had passed and was ready for collection. Staff were very polite and helpful could. It have done better.
Although my vehicle has traditionally been serviced by a Toyota main dealer, I used Halfords in Norwich for this years MOT. Other than the availability of a hot drink, I found very little difference between the two except that Halfords were half the cost. After this experience I will certainly consider using this Autocentre again and would strongly recommend it to friends and family.
Due to drive in France, so asked Halfords to be thorough in servicing my Ford Focus. Reception was good, efficient and informative. More expensive than anticipated but fair enough given the work needed. Have booked an MOT with Halfords for later in the year (I think!). Recommend Barker Street Norwich branch.
Great service . quick and efficient, i have used Halfords for several years now as has my wife and the service is always great , efficient and friendly , keep it up !!!
Everything was carried out to my satisfaction
I was treated courteously and in a very friendly manner by the man at the desk and the car was MOT'd and ready at the time they said. Couldn't be better.
An easy online search for tyres, booked a slot to suit me, competitive pricing and once at the centre, a quick and efficient service made for a painless experience. thoroughly recommend.
The service was excellent. I booked online and delivered my car at the time situated. It was a wonderful-I collected my car one hour later. The tyres had been changed etc and ready to collect. Half ores were the cheapest and I found the service outstanding I will definitely use them again.
Service was excellent. Manager was honest. Car was ready when expected and no unnecessary work was carried out . Top marks. Will highly recommend.
Friendly honest service plus they checked another couple of niggles for me for free so they certainly went that extra mile.
Friendly, efficient and professional service for my vehicles MOT
From the moment I walked in I was greeted by a friendly face, I had to wait no longer than a minute despite there being a queue. They knew exactly what I needed and rang me 10 minutes later when they had looked at my car to confirm I was OK to have the work done. The quote was exactly as they said it would be. The car was ready 1 minute before they said it would be and the work was done perfectly. Ran like clockwork. Excellent all round.
very good service well pleased thanks
Please with whole experience from call prior to replacement and pleasent staff on arrival to payment process. Good job
done in timely manner, leak found. ;-)
As always fantastic service good honest prices
the staff are very helpful and always willing to go the extra mile.
I bought 2 new tyres over internet. The price was much better than people like Quikfit. The fitting time was booked on line and was promptly done when I arrived with no problems. One little niggle with the on-line booking. I chose the tyres, booked the time for fitting and took 2 tyres to check out. Then it asked car reg No. and went back to start with only 1 tyre which I nearly missed seeing and also stopped me using the fitting time I had wanted. Apart from bad programming, highly reccommended
Straightforward booking and mot carried out to time. The only drawback was nobody in reception on pick up, had to wait over 5 mins no bell or buzzer to attract attention.
I have been using the Services of Halfords Autocentres in Norwich for a number for years and the service I get from Philip and his team is top class. The team do a great job, are totally honest in their assessment and make managing the upkeep of my car as easy and painless as you could hope for. Be it an MOT, service or brake change, Philip and the guys are always efficient and informative while keeping my costs to a minimum. I have recommended Halfords to all my friends and family. Joseph / Norwich
Lovely & helpful. Made me feel at ease, being a woman & not really know what I'm talking about
Came to see them for 2 new tyres & with a list of "urgent" repairs needed as given to me from a service conducted by a different garage. The guys here had a look for me and told me the repairs weren't urgent at all! Saved me over £1500 (as quoted by the first place) but they would have saved me money if the guys here had completed them anyway as their prices are far better! Either way I'm happy :)
I wouldn't hesitate to recommend Halfords - they were very helpful and the car was dealt with very quickly - I was out of there in no time at all - and it was a free winter check into the bargain. I shall go there again if there is anything wrong. You must try it!
over priced welding 150 pounds for a eight inch weld
Booked mot last minute,no problem getting in ,fast and friendly service
Having broken down the prior night it was nice to know my car was in safe hands. Not only were they curtious to me, but they explained everything so that I would understand. Couldn't have asked for much more.
Miss Abbie Ruth Frampton
Staff very helpful and polite. Work was carried out quickly and with high efficiency. Would recommend this company.
Mad rush to get an M.O.T. Rang Halfords in Oak Street Norwich. Was given an appointment straight away. Inspection finished within an hour. Briliant service. Spoke to other customers in reception who were also singing their praises!
Really helpful from the beginning and excellent service
We had a full service done on our car and air con recharge.service was done nice and quick but the air con took longer than the service as they had only one trained air con man.could do with more staff as they were packed out and short staffed.The mechanic doing our car was doing M.O.T and our air con at Same time.If I use again I will check to see how busy they are
Gives the appearance of efficiency All areas clean and tidy Parking very tight but no change in any area of Norwich. Took a bit longer than expected
Mr A. J. Lucas MBE
Took my 20 year old MR2 for her MOT on Friday. Halfords were struggling with staffing problems, but still did the MOT on time and phoned me to let me know it was all done. Excellent service from them.
Good service, served with a smile as well.
I have a 7 year old Toyota avensis. Sending my car to Toyota centre is very expensive and when I gave to it one of the local garages, I was not happy with quality of service although I saved lot of money. Halfords, I found a good option in the middle, where the rates are not very high, and the quality of service was good. They take responsibility even if something didn't go right. They found the problem in my car, fixed it satisfactorily. Have finally found the right centre for my old car and hope they will maintain their standards.
Easy to book convenient appointment excellent service
Booking on line was easy and took the stress out of arranging time to ring. Competitive price. Easy access off the inner ring road avoiding delays of city centre. Manager professional and organised running a friendly efficient team.
got there, car straight in...2 hrs later got a call, the car needed some unexpected work done, i authorized it. Job done by lunch time. Excellent work, value for money and friendly staff.
My son's car failed the MOT on the windscreen wipers which needed replacing. I was told this at 340pm so why did it take till 530 to complete the job? They were ordered but not delivered in time so they had to be bought from the Halfords store adjoining the premises- why couldn't they get them from there in the first place! The staff were really apologetic and gave us a discount but what a waste of time.
I was delighted with the service staff were very helpful, felt very much at home. Phillip is very efficient and competent. I Also purchased a ANGEL & a PARROT hands free not forgetting a BICYCLE FOR MY GREAT GRANDSON will be back. I am 87 and Alan, Duncan & Rennei very kind and extremely helpful, all together very good service and pleasant experience on my first visit to Barker Street, Norwich.
i go often for mots and i have always had to spend losds of money or write off my cars because the proces are way to high
I had the headlight units changed as I'm importing my car from mainland Europe, followed by an MOT. A problem was found at MOT requiring replacement coils. These were fitted the following day. I was very happy with the service provided which was polite, fast and reasonably priced. Staff were friendly and helpful.
Excellent service, very polite personnel.
Have been using halfords at Norwich for MOT's for a while now and the manager is a credit to the company , always goes smoothly and nothing is too much trouble ..
I would certainly recommend Halfords MOT service.Nothing is too much trouble and they make the customer feel "wanted"
Nasty squeal in rear wheel was causing some problems. The boss tried to diagnose it over the phone. Checked my brake pad history (I have pads for life) and suggested that a change may cure it for free. It turned out that the back wheel was sorted out for free and a minor repair was needed to sort out the front which was as cheap as chips. I has prepared myself unnecessarily for a sting in the wallet which never came.
Only an MOT test - but extras can be piled on sometimes. Not here, though.
Cannot fault, excellent service and great value
Great price. Friendly service and polite. Competitive prices on repares
Everything was spot on - from the initial booking to reception to the service I got. They even took my empty coffee cup ! Will return again as I need other services. Companiies offer " Customer facing experiences" in corporate speak- these guys just did what I wanted.
As a single female I often feel intimidated taking my car in for a service or MOT. I have used other well known garages but they don't compare to Halfords. I feel very comfortable using Halfords, have used them for two years in a row and have no complaints. The service/MOT is easy to book. The staff are friendly and helpful. The price was reasonable and above all the experience was not at all intimidating. I would highly recommend Halfords!
Booked a service and MOT using Tesco club card points. The process was efficient and the reception at the Halfords Autocentre was really good. My service and MOT was carried out to the manufacturers standard and they kept me informed on anything that was out of the normal. I would recommend this centre to anyone.
Would recommend Halfords Autocentre Barker St Norwich for customer service and value for money. Have used them for a number of years and will continue to do so
Easily booked in on line. On the day, Philip greeted me at reception and took delivery of my car for mot. On returning to collect my car philip was very clear in explaining my options and answered all my questions in a way I could easily understand. I will certainly use again.
I would recommend Halfords Auto Centre Norwich, although not the cheapest there customer service is excellent. Had my MoT done, it failed but work was completed the same day. I will use the services again!
Mr ian Fik
Had a straightforward MOT on a fairly new car, Halfords were doing a deal for £35 so I went with them - simple!