Q. I've booked online, what happens next?
You will receive an email confirming that the centre has received your appointment request. Shortly afterwards the centre will either email or ring to confirm your appointment. If they are not able to offer you an appointment at your preferred time they will be able to rearrange this for you.
Please be aware that some products such as tyres may not be in stock and as we also have walk-in trade it may be necessary to reschedule your appointment occassionally.
Q. I've tried to book a service online for tomorrow, but I keep getting an error message. What's happening?
You can book online for the next working day. Bank holidays are omitted. In some cases you can book on Sundays. However there is a cut off time, so if you haven't booked by lunchtime you may only be able to book two working days in advance.
Q. I'm having problems submitting my booking. What's causing this?
Check your internet browser. For optimum website function it is best to use the latest version of Internet Explorer, Mozilla Firefox or Safari.
If you have advanced security settings you may need to add us to your exceptions list to enable all our website features to work.
If none of these suggestions resolve your problem, please let us know via the Contact Us form.
Q. I need to amend or cancel my booking or obtain a refund, what do I do?
For any booking queries you may contact your local autocentre where the team will be able to amend your booking slots subject to availablity and parts.
If you require a refund please complete the order query form. Remember to complete the form with as much information as possible and check it for accuracy as this will help us deal with your requests quickly.
Please note that it may take 3-5 days for a refund to show in your account once we action it. This delay is due to the issuing bank or card provider and we cannot influence this time period.