FAQs
Why should I use Halfords Autocentre?
- Huge savings on dealer prices
- Honest and accurate advice
- 100% guarantee on all work
- Price Promise - we won’t be beaten
- Highly experienced, qualified technicians
- Use of the latest technology and equipment
- Block exemption guarantee
- We service all makes and models of cars
- A growing network of over 260 centres nationwide
I've booked online, what happens next?
You will receive an email confirming that the centre has received your appointment request. Shortly afterwards the centre will either email or ring to confirm your appointment. If they are not able to offer you an appointment at your preferred time they will be able to rearrange this for you.
Please be aware that some products such as tyres may not be in stock and aswe also have walk-in trade it may be necessary to reschedule your appointment occassionally.
I've tried to book a service online for tomorrow, but I keep getting an error message. What's happening?
You can book online for the next working day. Bank holidays are omitted. In some cases you can book on Sundays. However there is a cut off time, so if you haven't booked by lunchtime you may only be able to book two working days in advance.
I'm having problems submitting my booking. What's causing this?
Check your internet browser. If you are using Internet Explorer version 6 or some smart phones, this may the cause of the problem. For optimum website function it is best to use, Internet Explorer 7 or 8, or Mozilla Firefox. These are available as downloads from the internet. If this is not the problem, please let us know via the Contact Us form.
Javacript may also be an issue so please ensure this is enabled or contact your network administrator for assistance if you are on a company network.
If you have advanced security settings you may need to add us to your exceptions list so that many of the website features will work.
I need to amend or cancel my booking or obtain a refund, what do I do?
For any booking queries you may contact your local autocentre where the team will be able to amend your booking slots subject to availablity and parts.
If you require a refund please complete the order query form by clicking the link below.
http://www.halfordsautocentres.com/order-query/
This form works best in the latest versions of Internet Explorer or Firefox.
Remember to complete the form with as much information as possible and check it for accuracy as this will help us deal with your requests quickly.
Please note that it may take 3-5 days for a refund to show in your account once we action it. this delay is due to the issuing bank or card provider and we cannot influence this time period.