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Halfords Autocentre Stafford (Lichfield Rd)

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Testimonials

★ ★ ★ ★ ★

Staff were friendly and helpful. There were no unexpected hidden costs which was reassuring.

Mrs McCormick

★ ★ ★

While the staff I dealt with were pleasant, I had to take the car before it was fixed as there was a communication error over what time the required parts would arrive and the member of staff I spoke to appeared to have forgotten to chase the suppliers up. This meant that despite being assured the car would be fixed in time for me to go to work my wait was over two hours longer than expected and I had to take the car and leave. When I rescheduled at the same garage for later in the week, the member of staff had apparently forgotten or not recorded the time I was due to come in. Fair price, and timely service once the parts had actually arrived, but disorganised.

Mr Rennoldson

★ ★ ★ ★ ★

I,ve taken my Audi into Halfords many a time for light bulb changes and battery change . The service is of high quality and the staff can,t do enough for you. Customer service is excellant , for instance , went to buy a cycle rack and the young lad that served us tried every way to try and get us one , he rang round alot of different places and said leave it with me , I,ll get back to you. From experiance of customer services at other places we thought that will be the end of that. No we were wrong , the young lad rang us back and said he,d had no luck .That is what we call excellant customer service. Unfortunately we can,t remember the young lads name . Ryan seems to ring a bell , it was summer last year so not sure.THank you all the staff at Halfords Stafford . Commenting on Halfords store Stafford and Autocentre Stafford who also have given excellant service both fitting tyres on the Audi and the Skoda Octavia . The staff are always pleasant and cheerfull and its a pleasure to do business with the a Halford Group.

Mr Riley & Ms Williams .

★ ★ ★ ★ ★

I honestly cannot fault the service that I received on Saturday. I discovered that my MOT had expired and called your centre to see if they could help me. Colin told me to take it straight down which I did. Phil, the mechanic was outstanding, not only did he talk me through the advisories but he took the time to advise me to advise which were priorities and which could wait until next pay day. I'm a customer service trainer and I have already used my positive experience in the classroom today as an example of how it should be done. The thing that struck me was the way that the entire team seemed to have a smile on their face. Thanks Phil, thanks Colin and thank you Halfords, this is the second time that I've written to you to express how positive my customer service experience has been, how refreshing. Keep up the excellent work.

Graham Mitchell

★ ★ ★ ★ ★

Online booking was simple and good price. Colin was very welcoming on the desk. Everything was well with the car, no extra costs. Was quick easy and efficient.

Ms Wheeler

★ ★ ★ ★

did what was required, can`t ask for much more

Mr Robert Moseley

★ ★ ★ ★ ★

Very courteous and helpful. Everything explained and completed on time as promised, reasonably priced too. Will come back for future business if needed.

Mr Atkins

★ ★ ★ ★ ★

Thanks for the remarkable service and friendly reception.

Mr Chingwena

★ ★ ★ ★ ★

I called it at 8.05am in the morning and the Staff were fabulous bearing in mind they didn't start until 8.30am. They ordered me a battery and I requested that I came back at 1.30pm but I work in a school so had to be back within 30 mins. I basically walked in and they remembered me and the battery was in and I was out in 15 mins. They were fantastic and funny too!!! (Colin and Ian )

Mrs Bowyer

★ ★ ★ ★ ★

I was a bit sceptical booking my MOT on-line however I took the car down to the garage on the same day of booking, the staff were very helpful, explained the process and called me when the job was done. My car passed first time as it should have which is brilliant as some back street garages will generally fail to make work for themselves but not Halfords, for this reason I will definitely be recommending them, Thank you!!

Mr Powell

★ ★ ★ ★ ★

friendly and helpful

laura

★ ★ ★ ★ ★

easily booked on internet for next day mot and only took an hour

Mrs Tambs

★ ★ ★ ★ ★

Warning light came on on my wife's Land Rover...she contacted Halfords Stafford next day and spoke to a great bloke who booked her in and gave her advice. car went in and service continued to be excellent. Superb service and very supportive of 'female in distress' making her feel valued and comfortable. Highly recommend this branch

Mr Stephens

★ ★ ★ ★ ★

The service provided was impressive, friendly and cordial

Mr Sallah

★ ★ ★ ★ ★

Great service

Ms Brookes-Smith

★ ★ ★ ★ ★

Apart from having to wait for the part the service was fine

Mr Mayo

★ ★ ★ ★ ★

Had to have an MOT, first time for me to sort it in 8 years, as previously had a husband who just sorted the car! (pathetic I know!) The guys at Stafford Halfords were great, not patronising, as they explained what would need to be done! I have taken the car back there for the work to be completed, lets hope they continue to deserve this high praise when I return to collect the car!!! I am sure they will!

Mrs Rowell

★ ★ ★ ★ ★

A thorough service and MOT with some very sound and honest advice about advisories. Extremely efficient and very friendly. Would definitely recommend

jacqui

★ ★ ★ ★ ★

Excellent Efficient Service by a Great Team!

Ms Potts

★ ★ ★ ★ ★

Able to book in on preferred date; just two days notice. No hanging around; all the paperwork ready on arrival and on collection. Telephone call to advise progress as soon as available.

Mr Monks

★ ★ ★ ★ ★

Always presents and fab service

Mrs Binns

★ ★ ★ ★ ★

Lovely Set of Guys, Completely went out of their way to accommodate me even when I changed dates at the last minute. Made me aware of prices and costs at every turn. I would Completely recommend them. Very Clean & Tidy Offices too

Mrs Donatello

★ ★ ★ ★ ★

Really friendly staff, offer advice and talk to you like a human being. Work done is quick but professional. Never do anything unwanted and discuss options first and have a chocolate for my son!

Peter Evans

Halfords Autocentres has over 300 UK autocentres and is the UK's leading MOT, car service, brakes, repairs and tyres specialist.

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