Autocentres Advice Centre

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Holding Icon Our Guarantees

Our Guarantees

At Halfords Autocentres we truly pride ourselves on providing quality service at affordable prices, which is why 9 out of 10 customers say they would recommend us to a friend (based on 4,000 respondents providing feedback each month).

From taking the time to understand your needs through to a jargon-free explanation of any work carried out on your car, our expert technicians are there to ensure you receive the best service possible.

Should you have any queries or if you wish to make a claim against any of our guarantees, please return your car to your nearest autocentre for inspection by our manager. Your statutory rights as a consumer are unaffected. T's & C's

Quality Guarantee

Quality Guarantee

Drive away safe in the knowledge that all parts and workmanship are guaranteed for a minimum of 12 months or 12,000 miles, whichever is sooner.

Price Promise


If you find the same goods or service cheaper within 3 miles of the autocentre and within 7 days, we will refund the difference.

100% Satisfaction


You also have the reassurance of our Satisfaction Guarantee. 9 out of 10 of our customers say they would recommend us to a friend.

What our customers are saying

Very happy with communication and helpfulness of Martyn and Chris. Would definitely use again. Many thanks

Very helpful when I rang to see if they could supply and fit new tyres for me and very helpful and polite at the actual autocentre.

Simple to arrange and work competed to a high standard,also within time,also advised of work which may soon be required for the vehicle.

The service desk staff where friendly and helpful, and I was pleased with the work that was carried out.

Appointment at 1030, as booked, car collected 1130 as agreed. Friendly and professional staff and very good value for money.

The people there were understood the needs of the car, took time to explain and show to me what was needed, a good level of customer service

Our daughter had been in and out of hospital but your team were really flexible about fitting the car back in

The lady at the desk was very friendly, and the mechanic who inspected my car to identify the fault was quick as was the mechanic who did the repair.

friendly staff who explained problems to me, good explanations of problems and guidance on return visit.

The staff were friendly and welcoming, the work on my vehicle was started promptly on my arrival and to a high slandered.

The man that served me Gavin Bailey at Paddington Drive Swindon his customer service was fantastic and he was so polite

The service attendant on reception explained why the MOT had to take an hour. He was very courteous and polite.

I have a vouched for the MOT so it was very good value. The depot is also close to home so very convenient

Very friendly and helpful staff, work was done exactly in the time quoted and to a visibly high standard.

Garry from leamington spa fixed and installed a new radio perfectly although previously at halfords other employees had struggled to fit it

The guys were very welcoming and really gave honest advice. my car after I left the centre was much better than when entered.

Very helpful polite staff. Very satisfied with work done. Good quality equipment used on my car. Service done quickly within a day.

Nice personal and transparent service. Good updates as to when car ready and nicely carried out job. Thanks guys

prompt booking timing, excellent receptionist, work carried out on schedule and bill fully explained, no hastle at all.

The staff were very pleasant, great value for money, great advice, went even further to clean car at same time

Both the auto centre manager and the technician were both pleasant and professional providing a good service and true ambassadors to Halfords


Excellent front desk service from Karl. Good communication and a willingness to go the extra mile for me. Good price too and not forced to add extras.

Easy to Book, was greeted immediately on arrival, booked in fast and work was completed within an hour. Staff were friendly and communicated well.

Very polite, efficient service, even though extremely busy. Explained exactly what was, could and should happen.

Excellent customer service provided by the manager Andy who clearly has great commitment to Halfords.

Excellent customer service, was made to feel very welcome which is reassuring being a lady on my own.

Very helpful staff even though my car failed mot they were very helpful in telling me why and what needs fixing.

Good price- efficient service, dropped my car off at 8:30 & received a call by 10:30 to say it was complete. Manager very friendly.

Job done on time, Very friendly and helpful staff. Free wheel alignment check. Car / wheels were cleaned before returned to me. Good price.

I asked for a steering check they carried out a full inspection and made me aware of some real serious issues great service

paul made me feel very welcome and did all he could to help and sort my problem out i could tell he had a pasion for what he does

just called in by chance and was told how much and when it could be done came back at that time and job was done straight away

Greeted by warm, friendly, efficient and knowledgeable staff who quickly ascertained my needs, made me feel focused on and dealt with the issue well

The service was very prompt - the number plates done in one hour as promised and the customer service was friendly and professional.

I have used this center for many years. The staff are most helpful and nothing is any trouble for Phil.

Fitting new main front bulbs wich had blown noticed tracking problem plus two illegal front tyres fitted new ones in less than half hour many thanks

The manager of this branch (and staff) very helpful and am very pleased with the service I received. Marks out of 10 10. Raymond Davies.

Easy booking online, good value, friendly and helpful service, work carried out on time - hassle free from start to finish.


Problem solved and the mechanics chased up the part when i rang as needed my car asap, good customer service.

Car was fixed quickly and efficiently. Front of house at Kidderminster (Jeurg I believe) was a pleasure and made everything much easier.

Staff were very friendly and discussed the work they were going to carry out in a clear and professional manner.

Alan is always very helpful and friendly and explains everything that is required or needed without being pushy.

Everything went as it should. Staff were sensible, polite and appeared very efficient. Just how it should be.

Ram (site manager) has amazing customer service skills, great value and very friendly atmosphere, very helpful!

Car tyres were changed in the allocated time slot for the agreed price. No re-visit currently required - polite courteous service received.

Nice friendly staff, when i asked them to show me which wheel was put on the incorrect way they did, and they were helpful.

The staff were very helpful with useful information and cheery, the cost was affordable, with brilliant customer service.

Good communication. I was told what needed doing and the price. Repairs were carried out promptly and all staff cheerfull and curtious . WELL PLAYED!

Very help full customer focused attitude service depot manager 'Alex ' Only drawback /criticism no paperwork / check list provided for free inspection

Service done at time convenient to me. Kept informed of worked needed. Price fair and staff polite and helpful

I've never had work done on my car so quickly and at a reasonable price! Was so impressed with the service! Thanks

I have brought my car in for it's MOT for the last 3 years. The staff have always been very helpful and efficient

prompt service, kept me informed on progress, and highlighted areas on concern. friendly knowledgeable staff. great


I am a regular at the garage for all our motor needs. The staff are always exceptionally pleasant, easy to deal with and explain things well.

Good Customer Service, I was recognised from my previous visit. and quick drop off and pick up times

The staff at the Newport Road, Cardiff centre were extremely helpful, friendly and a credit to the Company.

Easy to book and you know exactly how long the wait will be. Good people to deal with at the centre and good advice is given.

Good service and friendly staff but was told it would be an hour. It took over 2. Just be a bit more realistic with time estimates.

We have been coming to Brook Street Halfords since it opened. We always have good service and get good value for money.

Easy to get to and a good price and the time taken was not as long as I expected - so will definitely go again and recommend friends and family too

Adrian was very pleasant and priced matched some items on the MOT failure sheet. All in all a pleasant experience

Staff very helpful kept me informed with phone calls through out day of any repairs needed and cost.

This service Manager was more helpful, compared to the last one when I went their 3years ago. The last one didn't likehis attitude.


easy to book on line for mot also phoned after booking mot to see if i could get two tyres fitted at the same time as mot wasn't a problem

Quick booking, hassle free, pick up on time, friendly and helpful staff, received a discount for MOT as was also fixing a fault.

Friendly helpful and knowledgeable staff kept me informed of the progress of my vehicle and any 'advisories' found. Also rang me when my car was ready

Tony was very friendly and provided lots of value added information about the MOT and other services

Very pleased with the speed at which my car was booked in, fixed and re-tested. Also very pleased with the honest and friendly advice from the staff!

Value for money, was happy it was very close to the city so I could go shopping while waiting, and very friendly staff.

Very helpful and a very good service and top marks for Dan and the crew, will definitely will use Halfords again and will recommend to everyone.

Friendly and quick service when I arrived and work was done well within the time estimated. Good value for money.

Great customer service. Got lost trying to find the centre. Colin took the time to talk me through directions over the phone while I was in the car.

The whole experience was problem free , the customer service was professional , efficient and courteous and I thought the cost was reasonable.

was kept informed every step of the way, quickly turned around and the manager Steve was a top bloke

easy to book, quick service, good advice and good value for money, also advised about ordering tyres online to get better deals - very impressed!

Well looked after by staff very satisfied with the service and the competitive price will be back in March for a service and MOT

Quality service and dedicated mechanics worked on my car until it was fixed.Very grateful and satisfied with level of service.

Really curteous staff, especially Ian in the Mansfield superstore, quick efficient service from the auto shop

I could get the service done at a weekend and I could book it on-line. The reception were very pleasant.

because they were a friendly down to earth bunch of people that made my visit enjoyable with great customer skills was made very welcome there

Steve at reception was extremely polite and understanding as I was quite late for appointment. Even waited over for me.

The experience was easy, fast, efficient & friendly. (and at a fair price)! Can't ask for more than that!!

Great service, lovely staff, Ram is the best, Moh, and Bob. very nice people and very helpful. Thanks Simon for arranging it.

Friendly, helpful staff and a good location so was able to walk into Romford instead of waiting around.

The customer service was excellent and my tyres were changed within less than one hour. Totally satisfied!

Peter Reid was both knowledgeable and very helpful. The work was done as planned, and on time. I was very satisfied with the service

Staff where friendly and polite, was a clean and tidy waiting area. Only downfall no coffee machine. But it was lovely and warm.

I got a discount of the online price by just turning up at the branch, and the MOT although failed on 2 minor items was completed in a very quick time

Drove into Halfords as my exhaust had fallen off, they looked at the car within a minute of me arriving

Good customer service. Fixed headlight bulb which was fitted upside down by Halfords store! free of charge.

Didn't have an appointment, fitted the new bulbs very quickly and was able to diagnose an issue that I did not know about.

It was last minute & they were very accommodating in fitting the car in despite it being Christmas eve

It was our first time visit to Halfords autocentre and we found them polite and informative and I would recommend them to anyone

My car suffered a puncture , so I popped in ,They changed the tyre straight away, friendly bunch of staff

Excellent service. I turned up without an appointment and was looked after straight away. All staff I met were friendly and helpful.

The staff were nice and friendly and I managed to book for my mot online and got a date in the same week.

Pete and the guys are brilliant, they go that extra mile. Nothing is to much trouble, I wouldn't go anywhere else.

It was easy to book on-line; the special offer price for the MOT came at a good time as the MOT was due; the staff were friendly to deal with.

Great service and best price around, I am now looking at your 'brakes4life' deal as is seems an excellent offer.

Able to get an appointment at short notice was called to be told car was ready slightly earlier than expected time

Good value, kept well-informed of service progress and given an accurate completion time allowing me to plan my day around it

A very expensive MOT but an 800 bill delivered with a sense of humour and a very good car wash (from Paul, Halfords, Hedge End

Dropped in on the off chance for a headlamp bulb, fitted me in straight away and replaced it. Friendly and polite.

Easy online booking system, convenient appointment at local centre. Polite staff who dealt with me quickly and efficiently, and good value for money.

Really professional team, polite helpful ? also felt I was given a competitive price for MOT and new tyres.

Staff were friendly, explained what the service tested and were prompt in calling to say the car was ready for collection.

I was called and updated on what they technician found in need of attention, and given the option to say yes or no, with the price involved.

Efficient service. I was reminded that my MOT was due., no hassle book in. Dropped off and received a phone call to say when ready. Polite staff.

staff were friendly and helpful. Advised on other items which needed attention and carried out tasks as asked in a good time frame. Thank you

Great customer service and a very fair price, over 100 pounds cheaper than your competitors. Ash and Lee were both extremely helpful


They informed me of everything that needed to be done, also the staff were really helpful and friendly.

My car required a lot of work doing in a short amount of time. The team pulled out all the stops to get my car ready for closing time. Thanks again

Car failed MOT on broken coil spring. Replaced while I waited in very short space of time which saved me a return journey. 10/10 for cup of coffee!

got my van in for mot at 4pm i didnt expect them to have time to do it but they really surprised me and got me in

I got good service the staff were pleasant and efficient, the price was good and the car ready when promised.

I turned at 09.30 and I was gone within the hour and technnician said any problems just bring the car back.

Excellent service--have always recommended to everyone to book their MOT online for your half price offer. I shall carry on doing so.

I received excellent service from the centre. The advisor, Josh Herring, was very informative & helpful.

I was really surprised that I could just drive in with no appointment and have my car looked at there and then

Appointment on time, car was ready on the agreed pick up time. Mechanic and manager had good advise and friendly.

I was satisfied that they found some problem with the back wheels which I was told could be dangerous if they were left.

Staff were very friendly and knowledgeable. Explained things clearly to me and gave me good advice. Will recommend


Adam was very accommodating and provided an excellent customer service. Opening on a Sunday is very convenient. Would recommend to friends and family.

The mot had expired of which i had forgot and i just dropped in without an appointment and pete said he could do now while i waited now

I found the staff that used to fix my car before they left the ringwood road store. I always know my car is in good hands at they are very helpful.

Manager Ryan was understanding and explained the cars alarm problems politely and in a manner I could understand.

.. great staff .. very helpful and friendly .. solved my problem very quickly and explained everything very well ..

Good staff. Great communication. We have found the mechanic to be very knowledgeable and honest with his comments.

The team was helpful, and helped me a lot, i would definatly go there in the future and recommend it

The guys did everything to help get my car road worthy. Craig even stayed behind so I could collect my car after the had closed.

Andy explained everything clearly and kept me informed throughout the day. I felt valued as a customer

Rob and Steve told me everything I needed to know before the work was carried out, which was then done and was finished earlier than thought.

Great service, I was passing and just popped in very friendly staff and was able to replace my head light bulb there and then.

This was the 2nd car that I had MOT'd at this centre. Found the staff very friendly and helpful on both occasions.

Good service received and was kept in contact with what was going on. Everything was fully explained to me to ensure I made an informed decision.

I visited the Ilkeston branch and the staff were fantastic and made you feel very welcome and at ease. a big thanks to david.

Saved approx 45 per tyre over other companies. Quick, efficient and friendly service. Can't ask for more.

Wayne would contact me every few hours with an update on how my car was getting along. He also showed me the broken parts on collection of my car.

I was happy witht he price and they could fit me in on the day. The guy behind thecounter was nice and friendly.

Cheapest quote when booked online, problem rectified(as I would expect), ease of parking, courteous staff.

I have used the centre in Bridgnortha number of times and have always received excellent friendly service and very competetive prices. 10 out of 10

I called for a brake inspection because i had a noise, i was keeped inform of the progress of my repair. The price was good.

service (fitting tyres) was quicker than planned. I was called and told when the car was ready. A minor defect on a tyre rim was reported.

Good value, also asked for additional work on the day and the centre were very accommodating. Always prompt work.

Staff friendly good customer service gave good advise not pushy explained types of tyres available. Tyres replaced efficiently.

very nice friendly service nice young chap on reception well spoken polite explained everything to me as it should be done thanks

Everything was done to make sure we knew what was going on. Lads were pleasant and polite. No complaints at all.

First time customer to Halfords . Booked in for MOT . All done on time and staff where brilliant .Thanks . Will be using you again .

I have been going to this branch for some years now and have always been very happy with the service

Price quoted great value,any problem found I was kept informed and car was completed at the time I was told it would be ready.

I bought my car from car giant in December and there was a coolant leak. car giant advice me to book it in Halfords for an inspection.

Professional quick service , good competitive rates , polite staff , nothing was to much trouble , would definately go back & recommend halfords.

Paul, the General Manager was very friendly, knowledgeable and provided great customer service. Also, my MOT was completed quickly.

You are 30sec from my house the guys that work there are great manager is easy to talk to I really like it up there

Simple, easy to use online booking system. Honest, friendly, helpful staff. Quick efficent service. Thankyou.

Picked my car up and dropped it off which was extremely convenient for me as I could not bring it in

The gentlemen were very helpfull because i phoned up so short notice they were able to accomodate me very well.

The manager Was really great with her customer service. And the technicians were great .I waz really pleased

Having had several bad and costly experiences with garages in the past, I felt I could trust Halfords to do a good job at a fair cost.

Paul, the manager whom I have dealt with for many years is always trusted on what work is needed, is trusted and has never let me down.

Lee was very helpful and efficient,as were other staff members who carried out the work with little delay

Friendly attentive staff who knew what they were doing and were keen to ensure I was satisfied and happy with the experience

The Mechanic John was very knowledgeable and took the time to explain each of the advisory items to me. Manager Paul was also helpful.

They were really helpful abd explained what was exactly wrong with my car. Shopped around for the best for me. I have been using half fords since 2012

very easy to organise. The only recommendation would be to have a collection/drop off service included.

Friendly team, promt in telling me what needed done with the car and got the car ready for me the same day. Thanks :)

Upon fitting New Cam belt, new drive belts were also fitted due to eccessive wear, saving me time and money.

Excellent response calling centre at 4.15 and needing tyre by end of day. Staff very friendly and helpful

Staff were freindly, well informed, didn't make me as a women feel intimidated as some garages have in the past. Would highly recommend .

Polite efficient service. I liked being in control of appointment times and tyre selection. Tyre comparison charts very good.

Great price for a full fitted set of quality tyres. Service was fast and the 3 staff I dealt with were good ambassadors for Halfords.

Booking online was very easy, everything ran smoothly and the customer service was friendly. Thanks to Richard and his team

Half price on MOT by booking on the internet; very friendly staff at reception; good communication and fast service.

Staff were polite and informative, giving good customer service, a cup of tea was a nice touch as well.

All four of my brakes were well worn and the front nearside was making a loud noise, so I needed them fixed as soon as possible ... and today!

Understood the urgency of getting a quick diagnosis. Did free temproary fix. Parts ordered and fitted within 24 hours. Fantastic service!

Because you under promised and over delivered, i.e. I was told it wouldn't be ready until 2 January but got it back on the 31st.

The assistant manager Pete welcomed me with a friendly smile and he kept me informed and updated throughout the visit. Well done Pete!

I needed my MOT quickly as I didn't realise that it had run out, Edd managed to squeeze me in with almost no notice

Sean was professional and helpful. Despite tyres not being in stock on the specified date when they were in the service I received was fantastic.

My car was looked at without a prior appointment, the problem diagnosed, the part ordered and the repairs done all in one day.

2 days left on MOT, was booked in for the next day. staff were courteous, efficient & friendly & the work was done swiftly & to a high standard.


I found that the staff were really kind and helpful. They completed the work on the same day and to a high standard. They were also very friendly.

I found the staff freindly, knowledgable and didn't press me for works that were deemed unnecessary. The branch is a credit to the company.

There was confusion over the internet booking but it was sorted out quickly and the service was polite and fast

Friendly, reception guy was well informed and had a good idea about a problem I asks to be investigated during the service, all done on time

They could fix my problem when other garages wouldn't do the work. They were very friendly and accommodating also.

staff were very helpful with my queries and dealt with issues that arose in a very professional manner making my visit very stressless.

Friendly, knowledgable staff - great value for money. Fast service. I'll definitely use Halfords again.

The MOT was fast. excellent customer service and advice. Welcoming to myself as a new driver who knows nothing about cars.

Excellent service from Gary and the team, great value also. I would highly recommend them to anyone!!

Helpful staff, quick turnaround, good explanation of the MOT test and what the observations on the report meant

I feel that they did a thorough job on my car. Felt reassured. Have been recommended and glad I went there. Friendly staff.

Easy to book an appointment. Local. Quick timescales. Telephone me promptly with details of price etc. Always have car ready when they say they will.

The guys on the front desk Happy stuart and bubbly ian ask very professional and made me feel at ease.

Very friendly, helpful and professional service from the staff. Product was good quality competitively priced and it did not take too long to fit.

got booked in same day, convenient time & location. reasonable price. took less than an hour for MOT. thanks

Went into Halfords for the tyres to be checked, they ordered the tyres right away and picked the car up when they were in stock

Great customer service, kept informed of MOT progress and received a good quote for new tyres which are being fitted this week.

Great Customer Service, very helpful and polite. Explanations were clear. The job was well done and in time

Found the exact issue what was wrong with my car and also checked the history of that cars fault by using their knowledge and experience

Jon was polite, friendly, helpful and cheerful. It could not have been a nicer way of getting an MOT.

Fantastic customer service, second to none. I already sang Marks praises at the local petrol station. Thank you.

Welcoming, work started and completed on time. Advice given and even checked windscreen wash and oil when was only replacing tyres. Excellent.

Totally painless experience with the pads being replaced while I waited. Friendly and helpful staff.

Matt the Ashford centre manager and Peter the mechanic who worked on my car were absolutely fantastic,very polite and extremely helpful.

frendly staff and you are likley to get your car back on the same day. this was my 5 time i have visited this center.

I came in because I was unsure about the state of my tyres, you informed me that they were okay and advised that I had them filled with nitrogen

very helpful and friendly staff,excellent service and good value [I booked my tyres through]

The staff are always very polite, courteous, and give a feeling of experience. Job done efficiently and on time.

Very helpful and reliable staff,competitive pricing,guaranteed work,so,great quality and value for money,service with a smile.

Simple process, easily handled. Straightforward. Additionally the manager Roger was friendly and responsive. Thank you.

Good value for money Well looked after and good inspection report Friendly behaviour of staff Detailed advisory information and advice

Always Heplful and never go anywhere else , pete and jason are always polite and make me feel welcome

Brian was very helpful and made it easy to discuss the problem and clearly explained what was found .

I had a few problems inc tyre, mechanical and exhaust which the staff were able to deal with promptly

good value for quality product with excellent care and polite staff thank you for a very pleasing visit to your autocentre William egginton

easy booking/availability. great price/offer. good service from staff with all recommendations clearly explained/quoted for future work.

Service was good, got exactly what I wanted and mechanic picked up faulty brake lights and fixed them there and then.

Prompt service, helpful pragmatic advice from Paul. Took the tyre pressure and topped it up which was very good.

The details of brake inspection was done properly and details were shared properly with quote. Chris was very customer friendly.

All members of staff (Especially manager Elliot) were very helpful, great customer service and clearly explained all issues.

Customer service was very good - The Manager was very honest and didn't push me for things I didn't need to have done

Good service, clear explanation of minor faults found, booked in next week for work to be carried out.

Kept informed of progress of repair, speed of service and ability to accommodate repair without warning

Very friendly and helpful staff, good customer care. Provided advice without pushing hard to sell extras.

I always go there for my MOT and Richard the Manager is very helpful and the team are a great set of lads.

Every time I visit I always get excellent service very friendly and always ready to help they make you feel that your car is important to them

Polite , cheerful and helpful staff. I visited because I was let down by another company. Service I received couldn't have been better.

Excellent service. Jon at Hallfords Bedford called to remind me that my MOT was due, something I was not aware of at all?!

Staff members got me in for a free diagnostics check. They were unable to diagnose problem and advised me to take it to Saab direct.

service was carried out to a very high standard, wash and vac free of charge. excellent work from Halfords autocentre!

the manager was a really nice guy and managed to fit my car in for brakes work at the last minute, and it was done quickly

Friendly reception, the car is always ready for you on time. And you get inform of what need doing before the work is curried out.

Very friendly, courteous staff....answered any questions I had...quick and cost effective service....Thank you


Gregor was extremely helpful, explained what was required and kept in regular contact to keep me informed.

Easy to book in online. Very friendly staff (Andrew Cambridge). Quick service and explanation of work required


My MOT was done quickely and a great discount applied as I work at a local business. All the staff are very friendly and eager to help.

Courteous staff as always. Kept to appointment time. Clear advice given for my future service in next few weeks

This is the second time I have used Halfords for an MOT and been pleased with the service and the pleasant attitude of the staff.

The centre manager is highly knowledgeable and if he doesn't know the answer he'll find it out for you. Always prepared to help and done with a smile

Asked them to take the car in earlier than arranged and speed up the MOT etc because my wife is very ill and they agreed and did a good job